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Frequently Asked Questions

Most frequent questions and answers

How long does it take to get my order?

Usually ships in 1-4 weeks (Delivery length is specified for each item; if you purchase more than one item with different delivery days, whichever is longer will be taken). During the holiday seasons, it may take several more days.

How long does it take for the delivery from factory to my home?

It usually takes about 7-10 days for Shipping & Delivery from our warehouse in Turkey.

Can I change my shipping information? ?

Yes, please prepare your order number and contact us at once.

Order Processing Time ?

 It takes 4-24 hours to process and fulfill a customer’s order(s).

Do I have to pay customs taxes? ?

Yes, theoretically, but practically, it varies depending on your local’s customs policy. 

It is our customer’s responsibility to pay your local’s customs taxes. Failing to do so may result in returning your goods to sender or/and being fined your local’s customs. In this case, you will be solely held responsible for storage, penalty, return shipping and all related costs occurred.

Can I request where to leave my parcel? ?

It depends. In most of the cases, postmen are cooperative, but we do not guarantee if the postman would follow your instruction.

We do not suggest requesting to deliver anywhere other than the shipping address. Bear in mind that, without a clear indication, shipping company won’t just leave your parcel anywhere like by your door, by the porch or leave it with your neighbor, but  they most likely take it back to the post office if noone is home to receive it.

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